[time-nuts] SR-620 cal

[Bob Camp]

HI

Simply put - they are so small they have to make money any way they can. Their setup is not very efficient. That leads to high costs and trouble on the balance sheet.

Bob

On Feb 23, 2011, at 9:11 PM, J. Forster wrote:

> Sorry Bob,
> 
> That does not wash.
> 
> They already have HC manuals with schematics.
> 
> Dave at ArtekMedia is small too. If he can scan a manual and put it
> on-line for <$25, so can SRS. And SRS probably already has it as a .pdf.
> 
> As the the "trade secret" rubrick, it's nonsense. If some Chinese outfit
> wanted to clone one, not making doc .pdfs available would not deter them
> in the least.
> 
> They sare just being pig-headed.
> 
> YMMV,
> 
> -John
> 
> ================
> 
> 
>> Hi
>> 
>> SRS is a tiny little outfit making a handful of niche products. I'm amazed
>> they can make what they do, let alone support any of it. Rather than
>> product lines they have something here and something else over there. Very
>> hard to train people on.
>> 
>> That's not to excuse any of this, it just is not a big surprise.
>> 
>> Bob
>> 
>> 
>> On Feb 23, 2011, at 8:13 PM, J. Forster wrote:
>> 
>>> The point is that SRS "customer support is a sham. It might be OK for a
>>> Fortune 100 customer or National Lab, but they clearly do not want or
>>> care
>>> about support for anybody else.
>>> 
>>> If their attitude is "screw you", I believe in returning the favor.
>>> 
>>> Companies like HP generally make most support documentation available.
>>> They deserve the respect they get. SRS does not.
>>> 
>>> YMMV,
>>> 
>>> -John
>>> 
>>> ================
>>> 
>>> 
>>>> Hi Bob, John,
>>>> 
>>>> Yeah, getting a "we take $500 no matter if we fix the issue or not"
>>>> response is not what I had hoped for..
>>>> 
>>>> I don't have the time to learn about and tweak registers myself
>>>> unfortunately, but at least there seems to be some hope now that this
>>>> can
>>>> be
>>>> improved..
>>>> 
>>>> bye,
>>>> Said
>>>> 
>>>> 
>>>> In a message dated 2/23/2011 15:00:30 Pacific Standard Time,
>>>> jfor at quik.com
>>>> writes:
>>>> 
>>>> Stanford  Research is a rip-off any way you turn. Their support ethic
>>>> is
>>>> just  crap.
>>>> 
>>>> YMMV,
>>>> 
>>>> -John
>>>> 
>>>> 
>>> 
>>> 
>>> 
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>> 
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> 
> 
> 
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