[volt-nuts] "*WAY* too expensive for even Keysight to, redesign"

[Todd Micallef]

I sent in a 3458A for calibration last year. They called me and told me the GPIB port was not functioning and subsequently the calibration could not be performed. I gave approval for the repair to fix it after weighing shipping, and risking another failure on the actual calibration.

They called me a few days later and said it passed all tests in the repair department. They sent it back for calibration and didn't charge me extra. The cal passed with flying colors and I was pleased to have not paid the additional expense. I readily paid for the service plan and have not regretted the decision.

My experience has sold me on Agilent and they have (for me) set the standard on how businesses should treat customers.

Todd 

Sent from my iPad

> On May 15, 2015, at 14:13, Dan Kemppainen <dan at irtelemetrics.com> wrote:
> 
> 
>> On 5/15/2015 12:00 PM, volt-nuts-request at febo.com wrote:
>> In this paradigm shift I think Keysight is better then most.
> 
> In my experience Agilent/Keysight has been very good. Had a signal generator long out of warranty, develop a problem with a front panel encoder. When calling for a replacement part they asked about why I needed the part...
> 
> To make a long story short I ended up sending the signal generator in for service work and new NIST calibration, all free of charge. For something 7 years out of warranty, I was very pleased. Been buying a lot of Agilent/Keysight since then.
> 
> Not saying one should expect this sort of service, but in at least one case they offered it!
> 
> Dan
> 
> 
> 
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